I ordered two posters, both of which came perfectly packaged. One of the posters was wrong, I ordered YJ and got Mark instead, and so they immediately offered to fix the issue, they were kind enough to let me keep Mark too. The only problem that I had was that my YJ poster-which is the one I wanted to begin with- came damaged, the tube it came in had no damage to it, so I am not sure as to what happened. Overall, they did try to fix the issue, so I cannot complain.